Shipping - Viva foods shall deliver all products purchased online within one week from the date of purchase. We may use third-party courier / postal services for delivery and shall not be liable for any delay caused by the delivery service providers. Before accepting delivery of the product/s, please ensure that the packaging has not been damaged or tampered with. If you believe that the merchandise is not in good condition, or if the packaging is tampered with or damaged, please refuse to take delivery of the package; otherwise, it will be presumed that you have accepted the delivery. Refund & Cancellation We will be able to cancel orders only before they are shipped. REFUNDS WILL BE DONE IN THE FOLLOWING CASE: Genuine quality issues. Packages lost in transit. In case Viva foods discovers that a wrong item has been shipped to you. Refunds will be made through the same payment method within 15 working days. NO REFUNDS WILL BE GIVEN IN THE FOLLOWING CASES: Incorrect or outdated delivery address. Incorrect address format including any form of a PO Box address. After 3 failed delivery attempts by our courier agencies Package refused by the recipient. Sizing issues. Please review our size guides carefully before making your purchase. Products returned in a used or damaged condition. Privacy Policy This privacy policy sets out how Viva Foods and Beverages uses and protects any information that you give Viva Foods when you use this website. Viva Foods is committed to ensuring that your privacy is protected. Should we ask you to provide certain information, you can identify when using this website, you can be assured that you will only use it following this privacy statement. What we collect We may collect the following information: Name Contact information including email address Demographic information such as postcode, preferences and interests Other information relevant to customer surveys and /or offers What we do with the information we gather We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:  Internal record keeping. We may use the information to improve our products and services. We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided. From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customize the website according to your interests. Security We are committed to ensuring that your information is secure. To prevent unauthorized access or disclosure, we have placed suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. .